28 Jan

The Zoo: ITSM vs ITIL with Jon Hall

The Zoo: ITSM vs ITIL with Jon Hall

ITIL or ITSM? They’re not binary. You need both to run a digital enterprise. With today’s emphasis on customer service, where any failure to please is exposed on social networks in real time, having a framework like the Information Technology Infrastructure Library (ITIL) to manage your IT is a must. You can no longer wing it […]

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