ITIL or ITSM? They’re not binary. You need both to run a digital enterprise. With today’s emphasis on customer service, where any failure to please is exposed on social networks in real time, having a framework like the Information Technology Infrastructure Library (ITIL) to manage your IT is a must. You can no longer wing it […]
The post The Zoo: ITSM vs ITIL with Jon Hall appeared first on BMC Blogs.
Episode III: How You Can Use Problem Management as a Force for Good
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, […]
The post Why Darth Vader Needed a Problem Manager – Episode III appeared first on EasyVista.
Episode II: Problem Management: It’s Not a Trap!
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far away…
Yesterday we recalled the […]
The post Why Darth Vader Needed a Problem Manager – Episode II appeared first on EasyVista.
Episode I: Why You Should Never Underestimate the Power of Problem Management
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far […]
The post Why Darth Vader Needed a Problem Manager – Episode I appeared first on EasyVista.
© 2017 Red Shift Consultants. All rights reserved.
