Episode III: How You Can Use Problem Management as a Force for Good
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, […]

The post Why Darth Vader Needed a Problem Manager – Episode III appeared first on EasyVista.

Episode I: Why You Should Never Underestimate the Power of Problem Management
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far […]

The post Why Darth Vader Needed a Problem Manager – Episode I appeared first on EasyVista.