BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

The IT help desk for the Social Enterprise. With cloud-based RemedyForce, you get out of the box ITIL incident management, self service, inventory management, change management, and problem management processes. Built on the proven Force.com platform.

EasyVista has a very strong product-set in the ITSM market.With a long pedigree, since 1988, as a mid-market vendor, with focus in some key geographical markets, EasyVista is now broadening its appeal and reach across wider global markets and is also becoming more tuned to enterprise organizations needs.

SalesForce Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports.

Connect to thousands of business apps to extend your CRM to every department. Or choose Salesforce IQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.”