29 Jan

What’s EasyVista Doing at Pink16? It’s Not What You Expect

It’s almost that time again! We’re excited to be gearing up for Pink Elephant’s 20th Annual IT Service Management Conference & Exhibition! Taking place February 14-18, 2016 in Las Vegas, the theme of Pink16 is IT @ The Speed of Change. According to Pink Elephant, “You need to be quick, lean, innovative, proactive, timely and effective. We’ll show you how […]

The post What’s EasyVista Doing at Pink16? It’s Not What You Expect appeared first on EasyVista.

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28 Jan

The Zoo: ITSM vs ITIL with Jon Hall

The Zoo: ITSM vs ITIL with Jon Hall

ITIL or ITSM? They’re not binary. You need both to run a digital enterprise. With today’s emphasis on customer service, where any failure to please is exposed on social networks in real time, having a framework like the Information Technology Infrastructure Library (ITIL) to manage your IT is a must. You can no longer wing it […]

The post The Zoo: ITSM vs ITIL with Jon Hall appeared first on BMC Blogs.

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23 Dec

And the Winner of the Leading Trend of 2016 is…!!!

The trends in 2015 Service Management speak to the needs of customers, and to what’s next. EV has been busy with innovations leading the market to meet those expectations. With the ‘demand’ of “customer-obsessed models” from our customers around the world, our focus for next year is to extend beyond IT Consumerization to enabling our customers with mobile first capabilities.

At […]

The post And the Winner of the Leading Trend of 2016 is…!!! appeared first on EasyVista.

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18 Dec

Why Darth Vader Needed a Problem Manager – Episode III

Episode III: How You Can Use Problem Management as a Force for Good
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, […]

The post Why Darth Vader Needed a Problem Manager – Episode III appeared first on EasyVista.

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17 Dec

Throwback Thursday: Ramping Up for Another Stellar Year

EasyVista has had a fantastic year helping customers around the world consumerize their IT services in 2015. In celebration, we’re flashing back to our ‘super cool’ Happy New Year e-card from January of this year. We look forward to ushering in 2016 with continued innovation and excellence, powering organizations into the next era of helping customers consumerize services for their […]

The post Throwback Thursday: Ramping Up for Another Stellar Year appeared first on EasyVista.

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16 Dec

Why Darth Vader Needed a Problem Manager – Episode II

Episode II: Problem Management: It’s Not a Trap!
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far away…
 

Yesterday we recalled the […]

The post Why Darth Vader Needed a Problem Manager – Episode II appeared first on EasyVista.

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15 Dec

Why Darth Vader Needed a Problem Manager – Episode I

Episode I: Why You Should Never Underestimate the Power of Problem Management
Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far […]

The post Why Darth Vader Needed a Problem Manager – Episode I appeared first on EasyVista.

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